The Customer Engineer is responsible for the technical sales and integration activities that achieve the highest levels of satisfaction for SignaCert’s customers and partners. This person has experience in:
Accurately identifying business requirements
Developing a technical integration and product development strategy
Configuring and effectively demonstrating solutions that address these requirements and provide business value
Effectively communicating project schedules, status and changes on a regular basis
Delivering high quality solutions and results
The Customer Engineer must be confident and professional capable of interacting with technical enterprise customers that range from IT administrators to senior level executives of Fortune 500 companies.
Responsibilities:
Assists business development and sales in qualifying opportunities
Leads discovery sessions with prospective clients to map specific requirements to SignaCert solutions and functionality
Works with team members to develop custom demonstrations and presentations to key decision makers to address their business issues and needs
Helps identify the milestones and tactics necessary to successfully deliver solutions on time and within budget
Works in tandem with business development and sales to differentiate SignaCert’s solution from competitors
Anticipates and handles customer needs along the way
Demonstrates the ability to deliver the technical features, competitive advantages and business benefits of SignaCert’s products
Displays initiative and self motivation and delivers high quality work, meeting deadlines for both internal and external customers